There are occasions when audio-only .mov files may encounter playback issues, leading to loss of audio clarity or missing speakers. To resolve this, you can convert your file to an .m4a format using QuickTime. Simply navigate to 'File' > 'Export As' > 'Audio Only' to perform this conversion. This format is generally more reliable for maintaining audio quality and ensures compatibility across various media players and devices.
If you experience difficulties with your .mov file upload, do not hesitate to contact us for assistance. You can reach us directly through our dedicated support channel by clicking on this link: ([email protected]). Our team is committed to providing prompt and effective solutions to ensure your audio files are processed accurately and efficiently.